(Tangram, Inc., as a sub-recipient of federal funds, maintains this Title VI Program in compliance with applicable federal and state requirements.

Tangram’s Title VI Notice to the Public

Tangram is committed to ensuring that its transportation services are provided without regard to race, color, and national origin. To this end, Tangram is committed to providing the best possible services for its consumers, families, guardians and other stakeholders. Any consumer, family, guardian or other stakeholder has the right to state their concerns, problems and/or complaints and have the issue addressed in a timely manner without the threat of retaliation or barriers to services.

Individuals can file a complaint about any aspect of care, staffing, rights, safety, treatment and other matters governed by law. Individuals may also file a Title VI complaint regarding any alleged or suspected discrimination in the provision of services by Tangram, including residential services, employment services, and/or transportation services.

If you would like to state any concerns, problems and/or complaints, please print off and complete the Tangram Complaint Form. Tangram’s Quality Department holds the responsibility of investigating all complaints no more than 180 days after the incident.

Once the form is complete, you may return the form to Tangram, to the attention of Shannon Duggan Chief Administrative Officer (Title VI Coordinator), through one of the following methods below:

Mail

5155 Pennwood Drive, Indianapolis, IN 46205

Fax

(317) 968-9019

Email

TangramQuality@thetangramway.org

Telephone

(317) 968-9019

After the Chief Administrative Officer reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF).

• A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
• A LOF summarizes the allegations and the interviews regarding the alleged incident, and explains whether any disciplinary action, additional training of the staff member, or other action will occur.

A person may also file a complaint directly with the Federal Transit Administration, at FTA Office of Civil Rights, 1200 New Jersey Avenue SE, Washington, DC 20590.

ADA Notice Under The Americans with Disabilities Act

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (ADA), Tangram, Inc. will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs or activities.

Employment: Tangram, Inc. does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: Tangram, Inc. will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in Tangram, Inc. programs, services and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing or vision impairments.

Modifications to Policies and Procedures: Tangram, Inc. will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services and activities.

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a Tangram, Inc. program, service or activity, should contact the agency Intake and Transition Manager at 317- 968- 9025 before the scheduled event.

The ADA does not require Tangram, Inc. to take any action that would fundamentally alter the nature of its programs or services, or impose any undue financial or administrative burden.

Complaints that a Tangram, Inc. program, service or activity is not accessible to persons with disabilities should be directed to Chief Administrative Officer, Shannon Duggan at sduggan@thetangramway.org or 317-968-9019.